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This qualitative case study explored the information literacy acquisition of 23 students enrolled in a learning community consisting of an advanced English as a Second Language (ESL) writing class and a one-unit class introducing students to research at a suburban community college library in California. As there are no other known learning communities that link an ESL course to a library course, this site afforded a unique opportunity to understand the ways in which ESL students learn to conduct library research. Students encountered difficulties finding, evaluating, and using information for their ESL assignments. Strategies that the students, their ESL instructor, and their instructional librarian crafted in response were enabled by the learning community structure. These strategies included integration of the two courses’ curricula, contextualized learning activities, and dialogue. ESL students in this study simultaneously discovered new language forms, new texts, new ideas, and new research practices, in large part because of the relationships that developed over time among the students, instructor, and instructional librarian. Given the increasing number of ESL students in higher education and the growing concern about their academic success, this study attempts to fill a gap in the research literature on ESL students’ information literacy acquisition.

The implementation of the Care Programme Approach (CPA) in English mental health services has been slow to proceed despite general support, both in England and in other countries, of its principles of good practice. This study set out to evaluate the implementation of the CPA directly from patients’ experience using the “Your Treatment and Care” assessment tool. The results of a survey of 503 patients across five NHS Trusts in England showed that many patients did not have a copy of their care plan and had not been involved in the care planning procedure. Many reported shortcomings in their experience of their key worker and their psychiatrist. However, there was substantial variation in experience across services. “Your Treatment and Care” showed good internal reliability, was acceptable to users, and appeared to be able to access actual experiences better than a traditional “satisfaction” item. It appears to be very useful as a benchmarking tool and is now being used in services across the UK, the USA and Australia.

This paper aims to provide an interview with Celia de Anca on corporate diversity.

The paper provides an interview with Celia de Anca exploring the background to and impact of her book Managing Diversity in the Global Organization coauthored by Antonio Vásquez.

Celia de Anca provides views and opinions about the managing diversity in organizations.

The paper provides an insightful interview with Celia de Anca.

This paper sought to examine the pertinent literature to identify trends that lead to the emergence of new tourist profiles. The study simultaneously focused on analysing the implications of these new tourist segments for service providers. In a time characterised by constant and accelerated change, the tourism market environment must be systematically and proactively monitored to define more carefully adjusted marketing strategies.

The paper examined the academic, institutional and trade literature to provide an overview of the main trends and profiles of the main market segments.

The most relevant segments identified and profiled are the seniors and millennials. The importance of this two generational segments for tourism derives from their large dimensions and strong interest in travelling. Empirical evidence has been found that the senior segment comprises two distinct sub-segments: “younger at heart” and “older at heart”. Therefore, seniors cannot be targeted as a homogeneous segment. Regarding the millennials, they are considered digital natives, who look for authentic experiences and see themselves as travellers rather than tourists. They are expected to be the largest market segment by 2020. The implications of each segment profile for service providers are discussed.

The profiling of the two most important tourist segments allows managers to design more effective marketing-mix strategies to implement along the different stages of the tourism consumption process, which include the pre-travel, during-travel and post-travel phases.

The aim of this paper is to examine the role of liquidity in asset pricing in a tiny market, such as the Portuguese. The unique setting of the Lisbon Stock Exchange with regards to changes in classification from an emerging to a developed stock market, allows an original answer to whether changes in the development of the market affect the role of liquidity in asset pricing.

The authors propose and compare two alternative implications of liquidity in asset pricing: as a desirable characteristic of stocks and as a source of systematic risk. In contrast to prior research for major stock markets, they use the proportion of zero returns which is an appropriated measure of liquidity in tiny markets and propose the separated effects of illiquidity in a capital asset pricing model framework over the whole sample period as well as in two sub-samples, depending on the change in classification of the Portuguese market, from an emerging to a developed one.

The overall results of the study show that individual illiquidity affects Portuguese stock returns. However, in contrast to previous evidence from other markets, they show that the most traded stocks (hence the most liquid stocks) exhibit larger returns. In addition, they show that the illiquidity effects on stock returns were higher and more significant in the period from January 1988 to November 1997, during which the Portuguese stock market was still an emerging market.

These findings are relevant for investors when they make their investment decisions and for market regulators because they reflect the need of improving the competitiveness of the Portuguese stock market. Additionally, these findings are a challenge for academics because they exhibit the need for providing alternative theories for tiny markets such as the Portuguese one.

The results have important implications for individual and institutional investors who can take into account the peculiar effect of liquidity in stock returns to make proper investment decision.

The Portuguese market provides a natural experimental area to analyse the role of liquidity in asset pricing, because it is a tiny market and during the period studied it changed from an emerging to a developed stock market. Moreover, the authors have to highlight that previous evidence almost exclusively focuses on the US and major European stock markets, whereas studies for the Portuguese one are scarce. In this context, the study provides an alternative methodological approach with results that differ from those theoretically expected. Thus, these findings are a challenge for academics and open a theoretical and a practical debate.

Purpose – This chapter examines the roles of the Unification Church (UC) in reconstructing the discourse of the gendered desire of Filipina marriage migrants and their Korean husbands, serving as an intermediary agency in the process of international marriage migration, and reinforcing heterosexual practices as part of a regime of normalization.

Methodology – The chapter is based on 1 year of ethnographic fieldwork that included a review of secondary sources, participant observation, and in-depth interviews with Filipinas and Korean men.

Findings – The chapter shows the ways in which the UC reinforces the dominant discourse of gendered desire that portrays marriage migrants as women who wish to migrate mainly to marry a man who can provide economic stability. Filipina migrants, however, infuse the cultural discourse of romantic love into their decisions about husbands and marriage migration. Lastly, as the UC delineates normative heterosexual practices based on its religious doctrines, the church becomes a “regime of normalization” for traditional patriarchal heteronormativity.

Social implications – The chapter contributes to the idea that gender and sexuality are socially constructed and constitutive of migration.

Originality/value of chapter – The chapter examines not only the matchmaking role of an intermediary agency that facilitates cross-border marriages but also the agency's role in re/constructing gendered desire. Further, the chapter contributes to an understudied area: the social process of reconstructing heteronormativity in a transnational context.

Feminist research acknowledges the centrality of female knowledge and experience. Within this two further strands can be identified: that many feminist researchers place an emphasis on the social construction of meaning, with particular emphasis on the role of language as the primary vehicle of such constructions; and that within the centrality of female knowledge and experience is a feminist analysis of the role of power in determining the form and representation of social knowledge. The latter is an acknowledgement that feminist research is not just an extension of traditional research in non‐sexist ways and areas of relevance to women but that it must entail a critical evaluation of the research process in terms of its ability to illuminate women's experiences. This should comprise three strands — a critique of traditional theories and methods, the development of more appropriate theories and methods for studying the experience of women and the analysis of the role of the researcher within his/her research.

Academic leadership is often measured in relation to the amount and success of change and growth. In bringing about change in the academic setting, leaders can benefit from disruptions just as much as their counterparts in commerce. In this chapter I illustrate approaches to change using disruptions as examples of catalysts or prompts for action. Universities offer an idiosyncratic environment where tradition and ceremony are valued, but flexibility and responsiveness are needed to survive. In treading the line between these contradictory tensions, leaders need to find ways to engage with stakeholders, to secure trust and confidence, so that short-term disadvantages are accepted in return for long-term improvements.

The purpose of this paper is to present an evaluation of a programme of training and support provided to staff, which aimed to encourage supported communication environments for people with learning disabilities.

Training, monitoring and support for communication, specifically augmentative and alternative communication (AAC) strategies, was provided by speech and language therapy staff to two residential services over 46 weeks. Staff and service user communications were observed pre- and post-intervention.

In one provision there was an increase in service user initiations and the use of some AAC strategies by support staff. In the other provision there was no change in service user initiations and a decrease in the range of AAC strategies used. It appears that some forms for AAC remain challenging for staff to implement.

This evaluation explores ways of using specialist support services to improve communication environments for people with learning difficulties. Possible reasons for differences in the outcome of the intervention are discussed. Future research into the types of communication interactions experienced by people with learning disabilities across the range of communication styles may be useful so that support staff can be better helped to provide sustained and enriched communication environments.

The purpose of this paper is to provide some thoughts following on from reading “Evaluating service users’ experiences of using Talking Mats®”.

This commentary outlines some considerations for the continued discussions about how to engage people who have profound and multiple learning disabilities.

The literature is not clear on the involvement of people with more profound and multiple learning disabilities, or for those who do not use much spoken language. Some papers have explored the notions of involvement and interpretation of pre-intentional communicators’ desires and interests.

There needs to be a robust discussion across carer, academic and service user communities to consider what the communication rights and needs are for people who have profound and multiple disabilities.